The things that actually go wrong.

Yes, on first use. It is what lets your records be backed up and come back on a new phone. Once you are signed in, recording works whether or not you have a connection. Booking an appointment, the assistant, meal estimates and sending an emergency alert need one.

Start from today rather than trying to catch up. A fortnight of complete readings with the right times against them is more use to a doctor than a year of half-remembered ones. Your old notebook does not stop being valid.

A new account is asked once, when the app is first set up. Blood sugar, Generate Report, My Care Team, Find a Doctor and Emergency Info are always on. Add insulin if you take it, medicines if you want the reminders, and leave the rest until you have a reason. You can change this at any time in Module Config, and nothing is deleted when you switch something off.

Open the Wearable tab and follow the three steps: pair the watch in its own app, let that app share with Health Connect, then choose which measurements Glycoz may read. No Wearable tab? The module is switched off — turn it back on in Module Config and the tab comes back. Glycoz reads through Health Connect rather than talking to your watch directly — so any band that writes to Health Connect will work, and none of them need a Glycoz account.

Check that the watch's own app is writing to Health Connect first, then that Glycoz has permission for the measurements you expect. Glycoz only reads what is already in Health Connect — if the manufacturer's app has not put it there, there is nothing for us to read.

Because a figure you typed and a figure a device produced are both true and they often disagree. Merging them would mean something silently picking a winner, so they are kept side by side instead.

Ask them for a code, then enter it from Your doctor on the home screen, or from My Care Team. Everything is shared with them to begin with; tap the doctor in My Care Team to switch off anything you would rather they did not see. The whole flow is set out here.

Requests you have sent sit at the top of Your Doctors while they are waiting, and you can withdraw one from there. If a doctor declines you are told why in general terms — not taking new patients at the moment, outside the area they cover, or not the kind of care they provide — so you know where to look next.

Open My Care Team, tap the doctor, and switch the category off. It is hidden from them straight away. It deletes nothing from your own record, and your other doctors are unaffected.

From the same screen. Access stops immediately — not at the end of the month — and you do not have to tell them or explain why. They can no longer open your record, though ending it does not un-read what they had already read.

Check the sharing switches for that doctor first. Two things account for most of these. A category you switched off stays off, however long ago you did it. And a category added to the app after you connected that doctor starts off for them — you agreed to share what Glycoz recorded at the time, and something added later is not covered by that, so it waits for you. Both are switched on from that doctor's sharing screen, and take effect on their very next request.

Use the reset option on the sign-in screen. Nobody can recover your existing password — it is stored in a form that cannot be reversed — so a reset is the only route, for us as much as for you.

Yes. Both sync to the same account, and a record made on one appears on the other once both have been online. A record deleted on one stays deleted on the other rather than reappearing.